Frequently Asked Questions
We are designers of eco toys using hand crafted materials. We are now also offering "NATURE PLAY" experiences for children with a support plan,very soon. Some questions may be answered here.
What are the costs shipping and handling?
We aim to find the best postal or courier price for your items we will get "Sendle" courier & Australia Post cost comparisons for you. Our rates are listed below and MUST be used a a guide only as some areas incur higher delivery fees eg. Rural or remote areas. Shipping: if you have a question or concern, please ask us and we will aim to assist you.
How much is DELIVERY or shipping?
Ricky Dee’s Eco Toys understands that shipping/ postage or courier charges can add significantly to the final cost of your purchase and endeavors to keep this cost to a minimum.
Our very small package: 0 -500g is $9.95
Our small package is 501g - 1.0kg is $15.50
Our medium package is 1.01kg - 3.0kg is $24.50
Our Large package is 3.01kg - 5.0 is 28.50
Heavy goods shipping is 5.01 kg - 10 kg at $36.50.
We will source the best arrangement for you. Packaging materials are reused and recycled to reduce costs and the impact on our environment. We encourage you to do the same. Parcels may be left at an unattended address, often at the discretion of the delivery driver. If you have specific delivery instructions, include these on check-out or please message us.
Do not hesitate to contact us by email firstname.lastname@example.org or phone 61) 0408871754 if your package does not arrive or arrives damaged. We will personally liaise with you and the shipping contractor to resolve any issues that may occur.
Are these eco wooden toys Australian made?
Unlike most Australian eco toys sold online we do not import our wooden toys we make them! We design and make all our own wooden toys. We use camphor wood a noxious weed wood that would be otherwise discarded or burnt. We use naturally fallen eucalyptus branches from our home. We have a collection of gum nuts from around Australia. We also up-cycle and recycle. We also give you the customer your choice of wood finish as we make YOUR eco toys. Your items are handcrafted and unique, bespoke generational toys that can become family keepsakes.
Do you make your other eco dolls and kits?
Yes, we do we source our peg doll bodies from sustainable timbers. We dress these dolls by using 100% wool felt (bought or up-cycled), or fabrics from other sources. We use wool or mohair for doll hair.
What ages do your eco toys suit/ What about safety?
We recommend over 3 years for any items with small parts. For example, a dressed peg doll.
Under 3 years can use painted peg dolls over 6 cm -9 cm. DO NOT give toys with small parts unsupervised to children under the age of 3 or those children who still place items in their mouth. For example, a child with high special needs. If unsure about the safety of a toy regarding it being a choking hazard you can download a DIY Choke Checking Tool here via Product Safety Australia.
Our eco wooden toys are often finished to your choice we offer raw, beeswax polish, eco “organoil” or hand painted with child safe paints.
We strongly advise that you check all toys before being given to children. Wooden toys can last but care and maintenance are required for long lasting toys.
How are your designs “ECO” minded?
We try to offer plastic free alternatives with our eco toys & gifts. Sometimes fabric or wood can be reused to make toys! Imagine that by the reuse or re-purpose of something reduces the amount of rubbish in landfill. We reuse, rethink, redesign, re-purpose and aim to return things that can decompose back to the earth.
What if I want other Items not found here?
If you cannot find what you are looking for, you can always contact us. We ensure to respond your query and we love new ideas.
What will you do with my information?
We respect customer privacy. Any customer information collected is used solely for the purpose of transactions with or contact from Ricky Dee’s Eco Toys and is kept strictly confidential. Your details will never be willingly shared with other organizations.
How secure is my purchase? How can I pay?
Ricky Dee’s Eco Toys takes care to ensure our customers shop with complete confidence online. Our e-commerce system uses “shopify”. We provide a safe transaction environment for commerce on the Internet. We offer and accept the following payment methods;
- Direct debit by arrangement
- COD on pick up (Sunshine Coast & Gympie area only by arrangement) What pricing $ is your shop in? All pricing listed is charged in Australian Dollars (AUD). We will make every effort to ensure our prices are current and up to date. We reserve the right to change our pricing without notice. If there is a price change you will have the option to cancel your order and obtain a full refund.
What if I change my mind and want a refund?
Ricky Dee’s Eco Toys reserves the right to charge a small fee for change of mind purchases. This fee will be agreed with the customer prior to a refund being processed. If you have any questions about anything at all please contact us at email@example.com or 0408 871754
Can I exchange or change my order?
As we often make items to customer specifications you can change your preferences up until we start to craft your items. If unsure we are happy to communicate with your during the design process.
Can I get a refund or cancel my order?
If your item arrives damaged to you, we will gladly replace it. Please let us as soon as possible with photos so we can remedy the problem as soon as possible. We may ask for the item/s to be returned to us, but we will compensate for any postal charges incurred. Generally, if we have started making your product, we will negotiate this. Please contact us for more information.
Do you provide any repairing services if my toys get broken or damaged in any way?
Yes. You can always contact us if you need any repairing service. This has not been requested often in the past but a great idea to help preserve the life of the design.